Customer Sales Executive (x3)
We have three fantastic permanent opportunities within our Customer Sales Team here in Wakefield!
This is a brilliant opportunity to develop your sales and account management skills with the potential to grow into a more senior sales role in time or to work in other functions within the business.
We are open to background and are looking for candidates that have the right transferable skills and enjoy making outbound telephone calls to deliver a first class customer service. Ideally you will have worked within a sales role previously but this is not essential.
Training and support are provided on the job as well as a clear and defined monthly sales plan from your manager. You will be eligible for our sales incentive plan when you have passed your probationary period.
The role is full time (35 hours a week) but we welcome applicants that would consider working on a part time or job share basis! We offer flexible working patterns and you can work between the hours of 8am and 6pm to suit your needs.
These role is based from our Wakefield office so you must be within commuting distance, however, after a successful completion of probationary period, we offer hybrid working between the office and home.
We shortlist on an ongoing basis and may close this advert early. Please submit your application as soon as possible to avoid disappointment.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
About the role
As a Customer Sales Executive, you will be provided with ongoing training and support to work on both reactive and proactive sales campaigns in-line with our sales strategies. Campaigns cover our full range of Group products and services, delivered to both new and existing customers. Achieving performance targets and pipeline activity through managing a caseload of customers or campaign objectives, predominantly over the phone but also email based as well. You'll generate sales meetings and customer demonstrations for the specialist team.
You will also manage customer inboxes for new centre enquiries and general enquiries into the department as well as working collaboratively with colleagues across the business to bring the right expertise to the business. A key element of the role is also analysing trends and insights, to drive business decisions and continuous improvement.
About you
We are very much open to background so long as you demonstrate the transferability of your skills and have the right attitude. We are looking for motivated, hardworking and passionate individuals who are confident in making outbound calls and who have a strong resilient work ethic. Ideally, you will have some experience in sales or generating new business, but it is not essential.
You'll be accountable for meeting your own deadlines, targets and KPI’s so you must be customer-focused, have a passion for delivering a great customer experience and be comfortable working to quarterly targets. Finally, you'll need great team working skills as well as possessing a flexible, adaptable approach and be motivated by new challenges.
Full training and ongoing support is provided in this role as well as a defined monthly plan by your manager. This is a fantastic opportunity to develop your sales and account management skills, which could develop into more senior sales roles or act as a stepping stone to other functions within the business.
Our story and mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
As this is a sales based role, you will qualify for our sales incentive plan upon successful completion of your probation. You will also receive an excellent benefits package which typically includes 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.