Client Success Executive
Kineo's Services team are looking to grow by recruiting a Client Success Executive to support a number of our clients in using our products, as well as the wider team in ensuring clients have a great experience of Kineo.
You’ll play an important role in ensuring customer satisfaction and retention, meaning that the ability to communicate clearly, and a tenacious, can-do attitude will be key to your success.
Kineo is a global workplace learning company that helps businesses improve their performance through learning and technology. Located in the centre of Brighton, we provide best in class e-learning, learning portals, and Learning Management Systems (LMSs) to the clients the likes of Barclays, Tesco, Easyjet, and Sony.
About the role
You will also support our team of Client Service Managers in making sure that needs of clients are understood, documented, and fulfilled, as well as closely working with our Platforms and Development teams to ensure clients experience a consistent service, and smooth transition post go-live.
This is a great role for someone with a strong administrative and customer facing background, who is now looking to make a move into a client management position and gain a wealth of knowledge and experience from a highly successful team. There is also a defined progression plan for the right person. Totara is the key software system we support.
You'll need experience of organising and coordinating business processes, activities and administrative tasks, and of liaising with customers. This experience should also include ‘reporting outwards and upwards’. With excellent written and verbal communication skills, you should be able to liaise confidently with people at all levels, and you'll need to be able to plan and prioritise with a focus on deadlines.
You'll have an intelligent approach to identifying and solving problems, with a proactive attitude and ability to think laterally. Remaining calm under pressure, you must be comfortable handling several threads of work simultaneously, being able to apply accuracy and attention to detail at all times. Finally, with good skills in using Microsoft Office applications, you should more generally be interested in technology, particularly online software systems.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.