Operations Assessment Administrator

In this role you'll provide high quality and sustainable administrative support to the ILM Assessment team, which will help ensure the effective and efficient management of assessment services and the delivery of strategic objectives.

This role is based at our Burntwood, near Lichfield offices and is offered on the basis of a 6 month fixed term contract.


Business Unit
City & Guilds
From 17,773
Type of role
Fixed-term Contract / Secondment
Full-time or part-time
UK - Burntwood
Closing date
Vacancy ref


About the role

You will be providing a high quality and sustainable administrative support to the Assessment Service in order to facilitate the effective and efficient management of assessment services and the delivery of strategic objectives. 

You will be responsible for:

  • Responding to queries within established service level agreements
  • Logging suspected cases of plagiarism, collusion and cheating and maintaining case records
  • Logging and updating records in relation to quality incidents
  • Logging and updating enquiries in relation to Enquiries and Appeals
  • Effective liaison with Assessors and Lead Assessors
  • Ensuring outcomes of assessment decisions are accurately recorded on Walled Garden
  • Supporting the Assessment Co-ordinator in the allocation of assessments, ensuring work instructions are current and supporting with strategic projects.

About you

You will be happy to take on responsibility, using your excellent organisational skills to ensure you meet deadlines and maintain the highest level of quality.  You will be working as part of a team dealing with a variety of internal and external stakeholders and customers.  You will have strong IT skills and significant experience in administration with a high standard of oral and written communication skills.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how you might work flexibly for us, perhaps in terms of work pattern or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

As part of the application process, you will be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.