Implementation Manager (18 Month FTC or Secondment)

We are currently looking for an Implementation Manager to join the team on an 18 month basis. 

You'll manage the end to end operational implementation and delivery of key business activities from infancy to BAU, ensuring the we meet the customer and business requirements across the skills credentialing cluster.

Flexible working arrangements are offered as part of this role but you will need to attend the London office when required.

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Skills Credentialing
London: 40,371 National 38,909
Type of role
Fixed-term Contract / Secondment
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role

Within the role you will review potential new business activities, highlighting any processes and procedures that have varied outside of BAU operations and recommend any alternative processes where possible. You'll work closely and collaborate across functional areas and manage an approach to delivering value to the customer at all stages. You will analyse MI reports, identifying any risks and issues, briefing senior managers on implications for implementation and recommendations to mitigate risk. You will also need to ensure that current service levels are maintained and performance is regularly maintained and reviewed to improve performance. 

Within the project and change management space, you will be required to successfully manage projects to agreed timescales and to budget and cost as well as support the transition and successful embedding of solutions into the business by leading the change management process such as training, training materials, delivery of business processes and documentation. 

About you

You'll need to have extensive expertise in delivering projects over cross functional areas, with experience of creating, analysing and presenting findings of cost to serves. You application should demonstrate an understanding of business process, modes and systems as well as evidence of thinking cross functionally and cross organisationally. 

You'll have well developed influencing and persuasive skills as well as the ability to effectively manage relationships with project stakeholders at all levels. It would be great if you had team leader and matrix management experience as well as experience of analysing and validating return on investment. 

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location. 

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.