Administrator (End Point Assessment)

This is a great opportunity for some looking to combine their administrative and customer service skills. You’ll provide proactive administrative support to internal and external stakeholders linked to the End-point Assessment (EPA) Service and our wider Apprenticeship Delivery.

We offer hybrid working, this role is based in our Burntwood offices, near Lichfield so you will need to be within commuting distance. 

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
Entry Level
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role

In this role you will help monitor the team’s shared inboxes and provide first-line support to internal and external stakeholders when needed. You'll act as the first line of telephone support for the EPA Event Booking Team, monitoring the  Service Tickets system and ensure all requests are achieved within SLA.

You will also be responsible for providing administration support to the EPA Events booking process, to ensure a continuous and smooth EPA journey. You'll support team meetings, making room bookings and minute taking as required. You will also raise invoice requests for cancellations, quality assurance activities and post end-point assessment billing. When required, you'll also provide a travel booking service for the team.

About you

You’ll need to be a team player with proven skills from an administrative role in a customer focused environment. With strong written, verbal, communication, IT and numerical skills, you’ll have attention to detail and accuracy. You must be able to prioritise own workload and to meet set deadlines. We also need a positive and flexible attitude and the ability to use initiative and own judgement without the need for regular guidance.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.