If you're a Linux whizz (with a splash of Windows Server/SQL Server experience), feel at home on the command line and are comfortable with network, OS and hardware setup, configuration, monitoring, and troubleshooting - keep reading!
Within our Kineo business, the Systems Administrator Group provides second and third line technical support for our hosted and cloud-based systems and we are seeking enthusiastic Systems Administrators to join our team in Brighton.
About the role
Our server estate spans the entire Kineo product life cycle, from bids and development activities, through to customer test environments and live sites. You will play a key role in helping to specify new server configurations, keeping existing systems working properly and planning for maintenance, change and growth.
As well as planned activities, you’ll respond to internal and external customer-reported issues and decide whether the next steps are best handled within the team or escalated to other groups; for this, you’ll use your OS and systems and network support skills to investigate the issue and identify the likely root cause. Other team roles include system monitoring, automation, inter-department meetings and IT R&D.
If you enjoy IT-oriented support and troubleshooting, this is a fantastic opportunity to bring your skills into a team that you will also be empowered to shape and evolve as we embark on a period of expansion and technical re-engineering. As part of the City and Guilds Group, Kineo is also seen as the forward-looking technology leader, so your contributions will have a positive influence on the activities of other companies.
You'll need to be familiar with Linux (primarily Ubuntu Server) and common command-line administration and debug tools, as well as LAPP (Linux, Apache, PostgreSQL PHP) stack set up and support. You must also be comfortable with file system architectures and functions such as LVM, DRBD, NFS, attached storage, object stores and remote synchronisation.
We also need a skill set that includes networking technologies (common protocols, VPNs, firewalls and routers, etc) and server hardware (including hosted and cloud platforms), specification and setup.
You must be comfortable providing customer-facing support, system performance tuning, and cloud technologies (AWS, Azure) and automation tools (Ansible, Terraform). You'll undertake general database administration and troubleshooting (primarily PostgreSQL), and supporting email systems (based on Sendmail and Postfix). Finally, a good understanding of information security and data handling principles would be good, and the ability to produce support documentation.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.