Service Delivery Executive - Bangalore, India
We need an ambitious, highly motivated, and focused Service Delivery executive! You'll join a team that delivers, maintains and supports key projects, ensuring quality and time standards are met. We need people who are tech savvy, quality focused, and can help deliver key project activity. We are looking for the candidate to have 1-4 years experience.
Offshore Service Delivery Executive works a number of key functions within the Skill Credential and End Point Assessment department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.
Our offices are based on the Sarjapur Main Road, Bangalore 560035.
About the role
You'll help deliver products, projects and services to time and quality, manage and own specific processes within projects and take ownership of delivery management. You will establish and maintain data systems and implement associated procedures. The role will also evaluate and monitor projects/project activity to meet and continuously improve process and quality requirements/standards.
You will proactively communicate effectively with business teams, and provide advice, guidance and support for a sphere of activities, including on-the-job training, to support the team, colleagues and customers.
You're most likely to have experience gained within a quality role. But to succeed, you'll need strong IT skills and experience in using systems (Tech Savvy). You must have excellent planning and organisational skills, and the ability to work to strict deadlines. You must have excellent verbal and written communication skills and be numeric as well.
You'll have excellent problem solving skills and great attention to detail, and you will be both motivated and proactive.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.