Quality Assurance Coordinator

We are have a great opportunity for a Quality Assurance Coordinator to support the Quality Delivery team based at our Warrington office.

As a Quality Assurance Coordinator you will consistently deliver excellent customer service, risk management and decision making by coordinating external quality assurance processes in line with City & Guilds and regulatory requirements.


Business Unit
City & Guilds
Entry Level
Type of role
Full-time or part-time
UK - any
Closing date
Vacancy ref



About the role

As a Quality Assurance Coordinator you will enjoy interacting with customers and providing top service by providing high quality risk management and administrative support. You will also be responsible for coordinating external quality assurance processes in line with City & Guilds requirements. 

You will be the first point of contact for a broad range of quality assurance queries, providing the most appropriate solution.  Managing customer data accuracy, maintaining files, processing approval applications and preparing reports whilst working to performance targets are key to this role, as is building partnerships and effective team working. 

This role will be based at our Warrington office, and you will be managing centres across the north of England. You will be part of the wider Quality Delivery team which includes our regional City & Guilds and ILM Quality teams, Land Based Services, EPA Applications and Technicals & Moderation Support.

About you

You’ll be an experienced administrator who thrives on being organised, juggling multiple priorities and working to challenging deadlines. You are a natural communicator and enjoy working as part of a team in a fast paced environment. Microsoft Excel is a key program you’ll be using, so it’s important you can use this proficiently.

Please note that this role involves a significant amount of risk analysis, decision making and subsequent word processing of Centre Activity Reports so you must be comfortable with using word processing software and be able to type at speed.

The following experience will also be a bonus –

  • Experience within the educational sector
  • Knowledge of quality assurance systems
  • Risk management would be a bonus
  • Knowledge and experience of using SAP/CRM
  • Good knowledge of Microsoft packages, mainly Word and Excel to a good standard.

About the company

At City & Guilds Group our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, and therefore work in a very flexible way to accommodate everyone.

The City & Guilds Group is a global leader in skills development. Our purpose is to enable people and organisations to develop their skills for personal and economic growth. What we do is about more than skills, or qualifications, or jobs. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies. Made up of City & Guilds, ILM and City & Guilds Kineo, we work with education providers, businesses and governments in over 80 countries, to provide work-relevant education and training in 26 industries.

Working for us means working for an innovative, market-leading organisation in a dynamic sector. As well as an excellent base salary, a typical package can include 25 days holiday, a defined benefit pension scheme, life assurance, and much more.

What Do We Offer You?

Working for us means working for an innovative, market-leading organisation. You’ll be entitled to an excellent Total Reward Package which typically includes – a great base salary, 25 days holiday, life assurance, Gymflex, Cycle2Work scheme and much more!

Next Steps

To find out more about the position, take a look at the Role Profile. If this still sounds exciting and you think you’re just the person for the job, please submit your CV and complete our short application form. We can’t wait to hear from you, so apply now! Once we have received your application you will be emailed a link to complete a game-based assessment that will be used in addition to your application form to assess your suitability for our organisation.