We are recruiting for two Quality Process Coordinators to support the quality teams based in our Warrington office.
As a Quality Process Coordinator you will consistently deliver excellent customer service, risk management and decision making by coordinating external quality assurance processes in line with City & Guilds and regulatory requirements.
About the role
As a Quality Process Coordinator you will enjoy interacting with customers and providing top service by providing high quality risk management and administrative support. You will also be responsible for coordinating external quality assurance processes in line with City & Guilds requirements.
You will be the first point of contact for a broad range of quality assurance queries, providing the most appropriate solution. Managing customer data accuracy, maintaining files, processing approval applications and preparing reports whilst working to performance targets are key to this role, as is building partnerships and effective team working.
You’ll be an experienced administrator who thrives on being organised, juggling multiple priorities and working to challenging deadlines. You are a natural communicator and enjoy working as part of a team in a fast paced environment. Microsoft Excel is a key program you’ll be using, so it’s important you can use this proficiently.
Please note that this role involves a significant amount of risk analysis, decision making and subsequent word processing of Centre Activity Reports so you must be comfortable with using word processing software and be able to type at speed.
Though not essential, experience within the educational sector would be useful, as would a knowledge of quality assurance systems and risk management. In addition to a good knowledge of Microsoft Office, experience of using SAP and CRM systems would be a bonus.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
As part of the application process, you may be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.