Excellent Opportunity to join our Quality Team.
We are looking for enthusiastic individuals with excellent customer services and administration skills.
Salary: £25,100 (starting in April)
- Perfect if you are from an administrative, operational or customer service background, but we welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
- Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.
We're recruiting for permanent full-time Quality Coordinators to join our quality team based at our Warrington office (WA1 1 RG). You will join us at an exciting time as we embark upon a transformation of our quality team.
This is an office based, permanent role, based within a walking distance from Warrington town centre.
Our Coordinators are the face of our quality team and help to deliver excellent customer service and are integral to the overall risk management of our customers. You will coordinate external quality assurance processes and other operational responsibilities.
Your base will be at our Warrington hub (WA1 1 RG) so you must be in commuting distance of this office 5 days a week. There may also be occasional travel required to other regional offices, most likely our Wakefield Hub or on customer visits (when you’re fully trained).
This is a full-time permanent role with a starting salary of £21,705. As we are a customer facing team we need to operate within our working hours of 8.30 to 17.00 each weekday. Following a successful probationary period, you may be able to adopt a degree of hybrid working (office and home based working) however this will be dependent on business requirements.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
As a Quality Coordinator you will enjoy and be confident to interact with both internal and external customers. You will work closely with your team to identify and mange risks to quality by providing effective problem resolution. You will be the first point of contact for a broad range of quality assurance queries, providing the most appropriate solution. You will be managing customer data accuracy, maintaining files, processing approval applications to support revenue and prepare reports whilst working to performance targets. These are key to this role, as is building partnerships, effective team working and a desire to provide excellent customer service.
Your responsibilities will include:
• Delivering day-to-day operational responsibilities
• Driving continuous improvement
• Working collaboratively with your team, the Quality Managers and Senior Quality Managers
• Making quality assurance and risk management decisions (don’t worry… we will train you on this!)
• Building strong and effective relationships with key stakeholders both internal and external
• Processing data in spreadsheets, recording information etc.
You’ll be an excellent communicator who thrives on being organised, juggling multiple priorities, and working to challenging deadlines.
You will need to be confident IT skills, particularly with MS applications, including Excel.
Please note that this role involves a significant amount of risk analysis and decision making. You will be trained to understand our regulatory and business requirements.
You will be able to work at pace and you will be encouraged to ask questions and be empowered to challenge.
Though not essential, experience of using SAP and/or CRM systems would be a bonus.
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
Next Steps And How To Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.