Operations Services Administrator

This is an exciting role within the Operations Team, working closely with a range of internal and external stakeholders. You'll provide high quality and sustainable administrative services to the Operations Directorate, which will help maximise the efficiency and effectiveness of exam management. This role is based in our Burntwood, near Lichfield office.

Business Unit
City & Guilds
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About The Role

Some of your key responsibilities will include maintaining systems and workflows in relation to examination administration and supporting the operational delivery of assessment services. You'll also support the business with key contracts, maintaining service delivery and performance levels, and responding quickly and efficiently to customer queries and issues.

About You

To succeed in this role you’re likely to have existing administrative experience and you’ll need strong IT skills, especially around Word and Excel. You’ll be comfortable taking responsibility, and will have excellent organisational skills that will ensure you meet deadlines and maintain the highest level of quality.

You’ll need good team working skills and be able to work with a variety of internal and external stakeholders and customers. The ability to communicate accurately and effectively, both verbally and in writing are key, as is the ability to analyse issues and solve problems.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

As part of the application process, you may be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.