End Point Assessment Coordinator

In this role you will be part of a team responsible for the day-to-day functional and booking activities of our End-Point Assessment Service. You’ll develop working relationships with our customers whilst supporting our team to deliver an excellent customer experience with every interaction.  

These opportunities are offered as 12 month fixed term contracts and will be based in our Burntwood offices, near Lichfield, Staffordshire.

Business Unit
City & Guilds
Entry Level
Type of role
Fixed-term Contract / Secondment
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About the role

You will deliver our end to end offer provided by the EPA Service. You'll work with day to day resources to support the increasing expectations of our customers and respond to customer enquiries for EPA efficiently. You'll use systems accurately to deliver the service and will support the identification and implement of customer best practice and approach.

You will also support the identification of risks to the service in a timely manner, share your knowledge effectively and freely, and help sustain our culture of adaptability, change and flexibility.

About you

You must be a team player with exceptional verbal and written communication skills. You'll have a passion for working with others and will have a high level of attention to detail. You should have experience of using IT and MS software packages, gained from an administrative or customer service environment. You must be pro-active and willing to take ownership and resolve issues, identifying key tasks and prioritising accordingly.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

As part of the application process, you may be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.