End-point Assessment Administrator

Our apprenticeship End-point Assessment operations are key to our business and they're expanding rapidly! So in these roles you'll  provide proactive administrative support to internal and external stakeholders linked to the End-point Assessment (EPA) Service and the wider apprenticeship delivery. You'll carry out a wide range of tasks that will ensure the smooth administration of processes.

This role is offered as a fixed term contract and will last until the end of August 2020.

Business Unit
City & Guilds
Type of role
Fixed-term Contract / Secondment
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About the role

You'll help to monitor the team’s shared inboxes; and provide first-line support to internal and external stakeholders when needed. You'll act as the first line of telephone support for the EPA Event Booking Team and will monitor Service Tickets system and ensure all requests are achieved within SLA.

The role also involves support to the EPA Events booking process where required to ensure a continuous and smooth EPA journey. You'll support team meetings, making room bookings and minute taking as required. You'll raise invoice requests for cancellations, quality assurance activities and post end-point assessment billing. You'll book travel for the team, upon request and be responsible for the raising of requisitions and the creation of purchase orders, as part of the supplier/consortium process. Finally, you will support with data analysis and helping to compile reports for meetings, capturing assessor performance feedback and updating the performance log.

About you

As a team player, you'll have experience in an administrative role in a customer focused environment. You must have strong written, verbal, communication, IT and numerical skills. With attention to detail and accuracy, you should be able to prioritise own workload and to meet set deadlines.

You'll need experience using Microsoft Office applications including Excel, PowerPoint. You must have a positive and flexible attitude and be able to demonstrate the ability to use initiative and own judgement without the need for regular guidance.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.