End Point Assessment Coordinator

Can you deliver great customer service and do you have really well developed caseload management and support skills? We're expanding our experienced team that provides a first class service to our End Point Assessment customers. So, if you are looking to develop your career within the training, education and development sector, and if you want to work for a market leader, then read on!

We have both permanent and fixed term opportunities available based in Burntwood, near Lichfield offices. 

Business Unit
City & Guilds
21,705 per annum
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About the role

Your role will be to support our End Point Assessment (EPA) process, offering a full "end to end" service. You will provide an exceptional customer experience whilst also feedback intelligence to develop our service and offer. You will support EPA customers from the point of ‘sale’ through to EPA event ensuring their apprentices always receive the best EPA experience. You will work with Independent End Point Assessors to allocate and organise the delivery of EPA’s

You will build strong customer relationships to support the retainment and expansion of dedicated customer accounts. Finally, you will highlight issues, concerns and wins to the team, suggesting improvements to current operating procedures.

About you

You will need to be able to demonstrate to us experience of delivering exceptional customer service, ideally from a business services environment. The successful candidate will have the proven ability to work within a team and to use your initiative to act independently as well. Experience of using Customer Relationship Management technology is important. You must have exceptional communication, problem solving, and organisational skills and an understanding or interest in the skills development sector.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how you might work flexibly for us, perhaps in terms of work pattern or location.

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.