Do you like challenges and diversity at your workplace? Do you appreciate a friendly atmosphere and a strong team bond? Are you a perfectionist who always delivers to the best of your abilities? If you've answered yes to these questions then this is the role for you!
In this role you'll provide a range of customer support services needed to ensure the efficient receipt, processing, scanning and dispatch of all exam materials. This will include certificates, publications, question papers, and exam stationery. You'll need to be proactive, professional and have a solution focused mind you, so that you keep the customer at the heart of what we do.
This role is offered as a 6 month fixed term contract, working out of our Stareton distribution centre -mid way between Coventry and Leamington Spa.
About the role
Some of your key responsibilities will include working on our SAP sales order system, processing orders and deliveries within agreed KPIs and according to City & Guilds standard operating procedures. You'll also work on publication management, using Vista and SAP to process publication sales orders to the point of delivery and ensuring relevant queries are resolved.
You'll be involved in in house scanning, managing our MOD/HMPS scanning process to maintain best practice for contingency disaster recovery planning. You'll identify and resolve long problems by putting robust long term solutions in place. The role will also involve stock management, where you will ensure all deliveries are recorded, booked into stock and stored securely in correct storage bins and that any stock issues are managed through to resolution or escalated to the appropriate manager.
To succeed in this role you’ll need to have operational or warehousing experience and ideally a good working knowledge of SAP. You'll need excellent attention to detail and good IT skills, in particular the core Microsoft applications. You must have excellent customer focus, commercial thinking, and the ability to identify and resolve problems. Finally, you need to be able to use your initiative, work well as part of a team, and be able to safely lift and handle goods.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
As part of the application process, you may be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.