Digital Solutions Manager
We are looking for an individual who has a strong background in delivering remote and face to face training and demonstrations of digital platforms, training solutions and services and client management. Ideally, you will also have experience of using an e portfolio and also digital content for delivery.
This is a home based role that requires flexibility to travel across the country with a minimum of 50% face to face requiring travel. Due to the travel needed we will only be accepting applications from candidates based in England.
In this role you will support the growth and development of digital business in line with strategic plans. Working directly with customers through consultative engagement, you will determine customer needs and delivery solutions that are an enabler to broader business goals. Providing targeted support and training delivery (pre and post-sale implementation), you will apply and transfer expert knowledge and practical implementation skills.
About the role
With a consultative approach, you'll undertake diagnostics to support customers and understand how digital solutions can act as an enabler to achieve broader organisational change objectives. You'll work with the sales teams to provide customers with a full in-depth, face to face and on-line technical demonstration of all platforms such as e-portfolio to allow them to see the benefits of the system and explain how this will benefit them as a company
The role is also about approaching and identifying customer needs promptly and accurately, prior to demonstration and preparing customer proposals and implementation strategies. You'll be responsible for on-boarding customers through either face to face or online training delivering excellent customer services, as well as managing customer expectations effectively throughout the life of the contract in line with service level agreements.
You will build and manage trusting relationships with internal colleagues across the City & Guilds business.
Your application should be able to demonstrate depth of knowledge of digital products, services and platforms.
You must have a consultative and solution driven skill set. The ability to diagnose strategic customer needs and interpret business wide solutions and be able to easily transfer and cascade knowledge. You must have outstanding communication and people skills and the ability to present digital and technical products and have a passion for maintaining your own personal development.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.