Delivery Manager

We have fantastic opportunity within our operation team as Delivery Manager!

You will be responsible for the operational implementation and the delivery of key business activities from infancy through to Business as Usual whilst ensuring that customer and business requirements are met.

You will play a key role in business and operational planning, service delivery and project and change management.

We are flexible in location but you will need to be within commuting distance of one of our main “hubs”. These include London (EC1A), Glasgow, Warrington, Burntwood (near Lichfield), Wakefield and Bristol. Whichever “hub” you work from, you'll also need to be able to occasionally travel into London to attend team meetings.

This appointment will be made on merit. 

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
City & Guilds
44,073 (London) and 41,334 (National)
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role

This is a unique and exciting opening within the business which will report to the Lead Fulfilment Delivery Manager. As the Delivery Manager, you will be responsible for ensuring business and customer needs are met through operational implementation and delivery of key business activities. You will be pivotal in reviewing new key business activities and their validity, reviewing process and procedure, whilst working closely with senior stakeholders to establish operational delivery strategy.

As part of your role, you will ensure that there is a smooth transition from business proposition to implementation across the business which will be achieved through strong stakeholder communication, efficient timeframes, planning and reporting.

Extensive expertise of delivering projects over cross-functional business areas is a key part of the role. You will be expected to support on and manage key projects keeping to timeframes, budgets and of course, the delivery plan. Following from this, you will support with change management and business improvement through design and delivery of training materials, delivery of business processes and support documentation.

About you

Your application must demonstrate expert knowledge, understanding and experience in delivering projects over cross-functional areas, creating, analysing and presenting findings of cost-to-serves and strong stakeholder management.

You must also be able to evidence strong understanding of business process, models and systems and be confident in turning strategic ideas and objectives into practical, results focused plans.

You will pride yourself on being a strong communicator adept at problem solving, leading from the front and motivating team members. You will be able to demonstrate strong leaderships skills and diplomacy, as you will have to manage stakeholders across the organisations at various levels, external stakeholders and high profile customers.

Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.