Customer Service Advisor

Ready to change your life for the better? 

We have several vacancies in our Customer Services department. 

This is a pure customer service / contact centre role, not sales role!

Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first job??? 

Whatever the answer - we would love to hear from You. 

Here at City & Guilds we have some fantastic opportunities for candidates who pride themselves on delivering excellent customer service.

With best-in-class benefits (Private medical healthcare, Life Assurance, Group Income Protection, increased Company Pension contributions and many others voluntary benefits), competitive pay and a nurturing and progressive environment, working with us is the career move you were meant to make!

We are looking for passionate/ ambitious/ friendly and keen to learn individuals to join our Customer Service team in Wakefield. You will be a part of a dynamic and busy department that is based in our modern office here in Wakefield. 

We would love you to have....

A passion for great Customer Service and a desire to learn and gain new skills!

We would love you to enjoy working in a fast-paced environment and provide excellent service to all of our customers both via email and on the phone!

By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.

If all above sound good, then we would love to hear from you!

You will work 35 hrs a week, on the permanent contract.

You will start as an Entry Level Advisor (£21.800 per annum working 35 hour week) but your role and salary will change when you reach Level 1 and Level 2 Advisor role. This can happen on successful completion of a mandatory training. 

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
Entry Level
11.97 per hour
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About The Role

As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.  

  • This is a pure customer service role, providing a first time resolve where possible. 
  • All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business. 
  • Full training is provided.
  • We offer a friendly working environment with a supportive team of Trainers, Team Leaders and experienced colleagues.
  • You can use your own initiative and you do not work with a script.
  • Free car parking is available.  

Our best advisors come from many different backgrounds; experienced customer service individuals or people looking for a career change who have worked within retail, hospitality, tourism and many more other disciplines.

The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.  

About You

To succeed as a Customer Service Advisor, you’ll need to be a great team player and you'll need to be comfortable using different IT systems to resolve queries.

You must have a passion for a great customer service and ability to deliver excellent customer experience, both over the telephone and via email, and you’ll need a really high level of attention to detail.

You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills and be able to investigate and solve problems quickly.

Customer Services department offers a good career path for candidates who would love to stay in this area of the business, and this is supported by the salary uplifts but also working in the Customer Services department has been a great steppingstone for many employees who have progressed into other roles in different areas of City & Guilds Group.


Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.

We also provide access to a Group wide Employee Assistance Programme (EAP).

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.