Customer Service Advisor
We have a great opportunity if you're looking to start or develop your career in customer services. You'll be helping our customers over the phone and via email, in an environment where customer care and service quality is second to none. We recruit people from all sorts of different backgrounds and experiences, so read on if you're looking for a role that will challenge you, develop you, and give you lots of opportunity for career development.
This is a full time role, working 35 hours a week between the hours of 0800 and 1800, Monday to Friday. This role is based in our Wakefield WF1 2UN offices
About the role
As a Customer Service Advisor you’ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience with each and every interaction. You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards. You must be comfortable taking responsibility for resolving customer queries, using different IT systems to help you achieve this.
To succeed as a Customer Service Advisor you’ll need to be a great team player and you'll need to be comfortable using different IT systems to resolve queries. You must have the proven ability to deliver great customer service, both over the telephone and via email, and you’ll need a really high level of attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills, and be able to investigate and solve problems quickly.
Our story and mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.