Customer Service Advisor

We've got a great opportunity for a full time, 12 month fixed term contract Customer Service Advisor. The role will cover maternity leave. If you already have customer service experience this opportunity will help you develop your career. If you're new to this sort of work, then with our full training programme you can embark on something new and exciting!

Our Customer Services Advisors work a 35 hour week, Monday to Friday. You will work 7 hours a day, between the hours of 0800 and 1800.

Business Unit
City & Guilds
Entry Level
Type of role
Fixed-term Contract / Secondment
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About the role

These roles are about helping our customers over the phone and via email, in an environment where customer care and service quality is second to none.

You will be passionate and committed to delivering an excellent customer experience with each and every interaction. You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards.

About You

To succeed as a Customer Service Advisor you’ll need to be confident, be a great team player, have resilience, and be able to be trusted to go the extra mile for your customers. You must have the ability to deliver great customer service over the telephone and via email, which will need accuracy and attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills, be able to question and listen, and be able to use technology in a customer service environment.

Our Story & Mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same as it has always been, to enable people and organisations to develop their skills for personal and economic growth. What we do is about more than skills, or qualifications, or jobs. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies. Made up of City & Guilds, ILM, Kineo, DigitalMe, The Oxford Group and e3Learning we work with education providers, businesses and governments in over 80 countries, to provide work-relevant education and training in 26 industries.

At The City & Guilds Group our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, and therefore work in a very flexible way to accommodate everyone.

What we Offer

You’ll be based in our offices on the outskirts of Wakefield, just off junction 41 of the M1. Offering the opportunity to work in a large, fast-paced, engaging environment with opportunities to develop your existing skills and explore new ones. Working for us means working for an innovative, purpose-leading organisation. You’ll be entitled to an excellent Total Reward Package which typically includes – a great base salary, 25 days holiday, a defined pension scheme, life assurance, and much more!

Next Steps

If you think you’ve got what we’re looking for, we’d love to hear from you. We’ll then send you one of our game based exercises to complete, to help us see if you have some of the skills and abilities we need.