Customer Sales Executive

Are you a proven sales or telesales professional wanting better career development opportunities? Or do you have great communication skills, a desire to succeed, and are trying to move into sales? Then our Customer Sales Executive role could be just what you’re looking for! As a global leader in skills development, we’re also an organisation with real social purpose, and we’re a great place to work!

This role could work out of either or Belfast OR Wakefield offices.

Business Unit
City & Guilds
Entry Level
25,485 plus sales incentive plan
Type of role
Full-time or part-time
Location - Country
Location - City
Belfast, Wakefield
Closing date
Vacancy ref


About the role

Our role combines existing account management with new business development, dealing mainly with our business and educational customers over the telephone. You’ll work to defined sales strategies, delivering our suite of existing, as well as new products and services. Our product range includes market leading learning materials, digital and e-portfolio products.

Some of your key responsibilities will include:

  • Achieving performance targets and pipeline activity through managing a caseload of customers, predominantly via the telephone
  • Supporting customers across our product range, providing demonstrations and solutions to suit their needs
  • Analysing and reporting trends and insights, to drive business decisions and continuous improvement
  • Working collaboratively with colleagues from across sales teams and the wider business to bring the right expertise to the customer.

About you

You’ll need outstanding business development and account management skills, and a real passion for sales. With excellent interpersonal skills, you need to be able to manage customers over the telephone, meet and exceed targets and KPIs, and deliver a great customer experience.

Whilst by no means essential, knowledge of the education and training sector would be useful, as would existing experience ofselling eLearning and digital products. However, more important than this is your desire to continually develop yourself and achieve your objectives.

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

As part of the application process, you may be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation.