Coordinator (End Point Assessment)

Can you deliver great customer service and do you have really well developed caseload management and support skills?

We are looking for 2 End Point Assessment Coordinators to join our team. You'll need to be able work on your own initiative as well as part of a team and and have good communications skills and the ability to use Microsoft packages. Does this sound like you? If so, keep reading! 

This role is based at our Burntwood offices, near Lichfield and is offered as a full time position of 35 hours per week. We offer hybrid working between the office and home.

This appointment will be based on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As Ethnic diversity and disabled people are currently under-represented at the City & Guilds Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
21,705 per annum
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role

Your role will be to support our End Point Assessment (EPA) process, offering a full "end to end" service. You will provide an exceptional customer experience whilst also feedback intelligence to develop our service and offer. You will support EPA customers from the point of ‘sale’ through to EPA event ensuring their apprentices always receive the best EPA experience. You will work with Independent End Point Assessors to allocate and organise the delivery of EPA’s.

You will build strong customer relationships to support the retainment and expansion of dedicated customer accounts. Finally, you will highlight issues, concerns and wins to the team, suggesting improvements to current operating procedures.

About you

You will need to be able to demonstrate to us experience of delivering exceptional customer service, ideally from a business services environment. The successful candidate will have the proven ability to work within a team and to use their own initiative to act independently as well. Experience of using Customer Relationship Management technology is important. You must have exceptional communication, problem solving, and organisational skills and an understanding or interest in the skills development sector.

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.