Chief Operating Officer

Kineo is a global leader in elearning, trusted by organisations around the world to deliver outstanding learning experiences.  We operate globally across three major markets and two key product lines, Bespoke Content and Platforms.  We also run a successful Courses business in APAC.

In this role you will drive an exciting and ambitious growth agenda across our global business, as we harness our great strengths and capabilities to meet the major demand around the world for digital learning solutions.

Business Unit
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref


About the role

Working as part of the Kineo Global senior leadership team, you will lead key elements of our global commercial activity, including pricing, bid management, partnership development and sales effectiveness.  Partnering with our regional sales teams, you’ll drive our customer acquisition strategy, and the growth of our existing accounts through a clear focus on relationship management and sales excellence. 

You’ll also lead our focus on global operational and performance improvement, with a particular emphasis on customer lifetime value and project profitability, working in partnership with our regional platform and bespoke content production leads.

This role sits on the Kineo Global senior leadership team, working to ensure Kineo drives to a sustainable and successful future.  The role will also deputise for the Managing Director in chairing the EMEA leadership team as necessary and in order to support day-to-day operational activity.

About you

Your application must be able to demonstrate significant knowledge of the learning technology and wider learning and development market. You'll be an experienced leader with a proven track record in developing and executing strategic and operational programmes of activity, and of leading wider strategic reviews that drive measurable business results.
You'll also need highly developed financial, analytical and data skills, and clear application to drive commercial and operational insight and action. This will be complimented by your strong business development and sales experience, ideally within a services environment, where relationship management is paramount. Needless to say, your leadership skills must be second to none, with proven experience of leading cross-functional teams, and the ability to motivate and manage individuals irrespective of reporting lines.

Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.