Associate Data, Capacity & Process Coordinator

We have an exciting opportunity to join the Associate Management team, working as an Associate Data, Capacity & Process Coordinator here at City & Guilds.

This role would suit a person who enjoys working with data, have excellent knowledge of Excel and great analytical and mathematical skills. 

In this position, you will become an integral part of the team that supports recruitment, selection, training and performance management of contracted Associates across a range of products and services.

It is a busy, varied and interesting role. You will be joining a well-established business that can offer you good career path and reward you with competitive salary and amazing benefits. To be successful in this role, you would need to work collaboratively with many different stakeholders in the business. 

The role is to evaluate data from diverse sources of evidence, to feed into capacity planning and Associate requirements. Your role will be crucial to providing accurate data to determine Associate requirements to support our products and services.

This is a full-time role, working 35 hours per week.

We offer hybrid working and we are flexible on a location of the candidate, but this role may suit applicants located in the London area as you will need to attend our London office (usually once a week, however this will be dependent on business requirements).  

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role

The successful candidate will need to identify forecasts currently available to understand registration and booking volumes and to identify shortfalls in forecasting and work collaboratively to agree requirements.

You will need to stay up to date with our products and services to understand Associate types required.

The successful candidate will work closely with Associate Managers and other parts of the business to plan short- and long-term requirements.

You will also organise and run capacity planning meetings to ensure collaboration across teams to determine Associate requirements and prevent capacity shortfalls.

To be successful in this role, you will need to be kept up to date with change to regulatory requirements to understand the impact on us as an Awarding Organisation and End-point Assessment Organisation. 

Part of the role will be to summarise and present data along with recommendations for change and improvements. You will also produce monthly capacity planning reports and monthly Associate reports.

The other part of this interesting role will be to review, monitor, maintain and evaluate team processes and identify continuous improvements. We would like you to document new processes and produce documentation and templates to support any new ways of working. You will also support EQA audits, internal audits and bid submissions.  

About you

You will have excellent analytical and mathematical skills with great knowledge of Excel (data analysis, manipulating data, formulas, VBA etc.) and other MS applications. We are looking for a person with a keen eye for detail, and ability to report issues quickly and concisely. To succeed in this role, you will need to be a critical thinker and problem solver and someone with a methodical and logical approach.

We want you to be an expert in systems, processes, and data. 

We are looking for a proven track record of excellent collaborative working and networking skills.

A successful candidate will be a great communicator with excellent organisational skills and a desire to learn and develop new skills. 

You will be creative, enthusiastic and driven with a passion for stakeholder engagement. You will also be comfortable working to deadlines and able to prioritise a busy workload.

Our Story and Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. 

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location.

Next Steps and How to Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.