Apprentice Account Coordinator
Within the City and Guilds Group, Intertrain is a leading training provider serving the railway industry. Our offices are based in Balby, Doncaster (DN4).
These Apprenticeships at Intertrain will work within the sales team, supporting our account coordinators, who ensure company sales targets are met. You will provide excellent and efficient customer service to company accounts. We have two Apprenticeships to offer, and you’ll be placed on a level 2 or 3 Apprenticeship dependent on your qualifications.
About the role
You’ll help with the planning of our training programmes and work with the team to identify any shortfalls in courses, or course that customers would like to book but are not available. You’ll liaise with customers to process the booking of training and assessment events (as per the company booking procedure) ensuring all enquiries are closed off correctly.
This will require you to build positive relationships with key contacts and customers on a regular basis. You must therefore provide excellent and efficient customer service (as per the company sales KPI’s) to a group of allocated company accounts.
On your apprenticeship you will also support the accounts department with finance procedures and systems. You’ll need to make sure your work is compliant with governing bodies as guided by the Quality / Compliance function and Industry Standards. You’ll be required to attend meetings, receive calls from customers, process invoices and take phone payments from customers, and will process new client applications.
With GCSEs in English, Maths, and ICT, you will have a good knowledge and understanding of Microsoft Office. Some existing administration or customer service experience would be useful. You must enjoy working in a team and interacting with people, be accurate in your work, and be well organised.
Our story and mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
During your apprenticeship, you'll receive an excellent benefits package which includes 20 days holiday plus bank holidays, and a 40 hour working week.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.