Application Support Analyst - Apprentice

Do you want to learn and work with a global leader in skills development? Are you looking to launch or restart your career in an organisation, which is hugely supportive and committed to providing opportunities for skills and personal development, enabling your career to flourish?  Then this apprenticeship could be just the opportunity to get things started! 

Business Unit
Group Support Services
Entry Level
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role 

In our Application Support Analyst Apprenticeship, you’ll work in a key part of our IT department and learn how to provide second line support by solving complex issues that require onsite assistance for multiple digital platforms used across the Group and around the world by our customers. 

During your apprenticeship you’ll be involved in: 

  • Providing 2nd line technical support – you’ll help on application, operational and project issues as they arise in order to ensure the smooth running of the supported applications, processes and projects on a day to day basis  

  • Maintaining the hardware and specification of maintenance processes (including conducting training and producing training material on technical and operational procedures) in order to keep resources relevant and user friendly to all users groups. 

  • Providing technical application support – you’ll help our internal staff and external users by ensuring that application demonstration resources and equipment is available and functional at required events. 

  • Supporting application testing – you’ll help ensure that testing evidence is produced to ensure the successful sign-off of new application developments. 

  • Providing technical advice/input - you’ll support application and project teams to ensure the timely and effective delivery of new applications, services and products. 

About you 

We’re looking for candidates who have: 

  • A desire to learn and develop themselves. 

  • Strong IT skills  

  • An interest in working within a technical support role with internal and external customer contacts  

  • Problem solving and troubleshooting skills  

  • Basic understanding of web based applications  

  • Experience of building relationships 

  • Experience in working within project environments 

  • Experience communicating customer service messages 

  • Awareness of software packaging and networks 

  • Awareness of ITIL methodologies 

  • Basic Understanding of firewall and proxy rules and purposes 

For this role you will undertake an apprenticeship aligned to the level 3 Infrastructure Technician Apprenticeship Standard. 

During your apprenticeship you will also be supported to achieve level 2 maths and English if you have not already attained it. 

In order to enable you to complete your apprenticeship, 20% of your time will be spent taking part in off the job development. 

Our Story & Mission 

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies. 

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world. 

At The City & Guilds Group our success is driven by the people we work with – our people make us who we are. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible way to accommodate everyone.  

What Do We Offer You? 

As a City & Guilds Group apprentice we offer you: 

  • A series of Apprentice Community sessions giving you the chance to learn through a number of developmental interventions such as Insights Discovery which will all support you to perform at your highest level, build effective relationships at work and improve your communication skills. 

  • The opportunity to develop your presentation and communication skills through our Apprentice Connect Programme where you will actively promote apprenticeships to other potential apprentices in schools and at local careers events   

  • A dedicated Apprenticeship Manager to support your development and career whilst you are in the organisation 

  • Access to a variety of roles  across the organisation once you have successfully completed your apprenticeship 

Working for us means working for an innovative, market-leading organisation. You’ll be entitled to an excellent Total Reward Package which typically includes – a great base salary, 25 days holiday, life assurance, Gymflex, Cycle2Work scheme and much more! 

Next Steps 

To find out more about the position take a look at the Role Profile. If this still sounds exciting and you think you’re just the person for the job, please submit your CV and complete our short application form. We can’t wait to hear from you, so apply now! Once we have received your application you will be emailed a link to complete a game-based assessment that will be used in addition to your application form to assess your suitability for our organisation.