Do you enjoy investigating and solving technical issues, working with innovative technologies and providing expert technical help and support? If so, our Kineo team in Brighton may be the perfect opportunity for you.
We are looking for someone with drive and an aptitude to learn and succeed; both will be paramount to your position within our highly motivated team - we pride ourselves on the first-class service we offer our customers.
About the role
Day-to-day you’ll be providing clients and internal teams with high quality technical support, in line with strict service level agreements focusing on Totara Learning Management Systems.
You will take a proactive approach towards the correct implementation of process and security controls, ensuring the stability and effectiveness of sites we manage. You will fulfil a key role that will help place Kineo as the preferred choice for global Totara hosting and support.
You’ll be joining a friendly team, working out of our Brighton HQ in close collaboration with our Sales, Learning Content and Learning Platforms teams.
We are looking for someone with drive and an aptitude to learn and succeed; both will be paramount to your position within our highly motivated team. You should have a passion for IT and providing excellent customer support and you'll need to be able to demonstrate sound experience of working with clients in a fast-paced environment and strong customer service focus and mentality.
You must be able to manage your time and work priorities, whilst under pressure and you must have a logical approach to identifying and solving technical problems.
Though not essential, it would be great if you already had experience working with source control such as GIT or SVN, as well as Learning Management Systems (LMSs) and Content Management Systems (CMSs). Experience in writing queries to obtain and update data within MySQL and PostgreSQL databases would be helpful as well, as would working in a support desk environment to strict SLAs.
Our story and mission
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.
Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.